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How the CIO Communicates a Business Case

Does your knowledge as a CIO range beyond the IT department? As a frequent go-between for IT and the business, it’s important the CIO be able to communicate a credible business case. Derek L. Slater of explains how business sense can help the CIO, or even the IT manager who reports to the CIO.

First, it increases your value and visibility to departmental leaders. Second, it helps your projects and proposals get funded. Thirdly, it raises the possibility of work assignments outside the IT department. The latter might not be what you are looking for, but you never know where your career might lead when you acquire additional expertise.

There are two key areas to look at if you want to sharpen your business sense. The obvious one is an understanding of money, because calculated costs and expected monetary benefits have to be credible. However, the other side of the business is understanding payoff, and that’s not always just money.

Business terms can be helpful here, but the biggest step can be understanding the broader business impact, customer service, and people in general. If you can grasp all those things, you’ll have a much better shot at building your business case, and a much stronger influence as a CIO. 

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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