Computer glitches are happening everywhere. From hospitals to airways to the financial world, the glitches seem to have reached an epidemic rate. John Rakowski of the Forrester blog says there are three things that we can glean from all these glitches.
- Technology really does fuel our world. It’s not that the increasing IT dependency opens us up to more problems, but it does make them more noticeable. This just goes to show the importance of IT, despite the occasional system crash.
- Our strategies in regard to IT Service Management (ITSM) are failing us. Many of the organizations that have been experiencing computer glitches are using ITSM frameworks such as ITIL. However, they aren’t using them to their best advantage. What’s most important is understanding the relationship between IT and the business. If the IT professionals don’t comprehend their role in the business, it opens you up to all sorts of problems.
- Our approach to technology monitoring is not good enough for the digital economy. While a perfect technology monitoring system is yet to be found, it’s obvious that this is an area where we need to step it up a notch.