What does the future of ITIL look like? Nobody seems to know right now. In fact, the subject has been the center of some recent debate. But no matter how fast or slow the changes are coming, Stuart Rance of TheITSMReview says there are three key changes that need to take place.
First, there is the body of knowledge. While Rance believes the current body of knowledge is well written, it still has some small inconsistencies that could be changed in later editions. The biggest change could be a greater emphasis on service management. Still, it would be better to do it right than make changes quickly.
Then there are the training courses. Right now, they involve a lot of fact cramming, which could lead to some confusion in the long run. While it’s good to know the facts, the courses should also encourage a steady development of knowledge and highlight how ITIL is used to create value.
Finally, Rance believes too much emphasis is placed on the exams. Ultimately, the exam process needs to be formally assessed to see what’s working and what isn’t, so changes can be made accordingly. While official changes may be some years off, we should begin preparing for the future now with forward-thinking training courses that stress the value of ITIL.