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The Changing Role of IT in the Business

What is IT’s role in the business? It seems to be the questions everyone’s asking. Dan Kane of HazyITSM.com offers us his answer.

“…IT should be the technology investment advisor/planner. We take time to understand the business goals, and help management determine the level of risk tolerance. Then we offer advice around how to meet those goals and mitigate risk.”

There are certain things that used to be handled by IT that business leaders are now capable of handling. Kane suggests that IT quit worrying about BYOD or whether the account executive can use Evernote. If IT has handled the risks, management should be able to do the rest. The challenge? IT may be good at big picture risk assessment, but have trouble with the smaller details. For now, it’s still a learning and growing experience, for both IT and the business.   


About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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