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Lessons to Learn from a Happy IT Organization

What does it take to create a happy IT organization? Eric Knorr of says we don’t have to look any further than DirecTV to find out. Sven Gerherts is an IT executive at DirecTV who has moved to combine IT and business into a successful company. He offers us some pointers on how we can do the same.

First, collaborate from end to end. Don’t separate IT from the rest of the company. Business management should be involved throughout the entire process, preventing a glitch in the outcome that is unseen by IT. Poor communication between IT and business can create an unusable product because the actual needs of the business aren’t met.

Also, keep things transparent. We all want to look like we’re doing a good job, but it should never come at the expense of the truth. Sometimes problems spring up that are nobody’s fault. Honestly presenting issues as group problems to solve is much better than hiding the situation. It not only promotes trust, but it will also save you time and effort in the long run.

Finally, learn from failure and explore new technology. These two together are a winning combination, and when added to the above collaboration and transparency, you’ll have everything you need to make a happy IT organization.   

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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