According to managed service provider (MSP) Logicalis US, IT service management (ITSM) may be just what struggling IT managers need. According to the service provider, these types of solutions create a single pane of glass and pull together all the individual components of the new IT delivery model. The company has created an 11-point checklist to help companies and IT managers determine if an ITSM offering is the correct fit for their needs. Logicalis claims that if businesses identify with even two of the points, an ITSM solution is a good solution to their dilemmas
Here are a few questions to ask yourself when considering the strength of your ITSM solution.
- Is the board of directors demanding specific compliancy requirements?
- Does the CIO of the company wants the help desk to run like machine?
- Is the IT team constantly putting out fires instead of focusing on main business objectives?
- Does the IT department need to integrate acquired companies more easily?