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Making the Best of a Critical System Outage

Everyone knows that moment. The screen goes black. The error messages pop up. You shake the mouse frantically, but nothing is moving. If a critical system outage is annoying for the average employee, it’s downright panic-inducing for the IT professional. It’s an inevitable problem, but with Scott Matteson’s 10 tips to survive a critical system outage, you will be well prepared. Some of his tips include:

•Don’t panic

•Document everything

•Lay out all the facts of the situation

•Don’t be afraid to ask for outside help

•Analyze the problem even after it’s over

The first tip might seem like a no-brainer, but keeping your cool is really the key to solving the whole problem. Of course, it’s necessary to get the system up and running as soon as possible, but staying clear headed and documenting how the problem was solved is important to prevent future crashes. If you panic, and quickly try several different methods, you will never be sure which one helped. Whether the crash was your fault or not, don’t lose faith in yourself. How you handle the situation will be remembered much longer than how many hours the system was down.

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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