Main Menu
Home / CIO / Make Your IT Department Run Like Google

Make Your IT Department Run Like Google

How does Google CIO Ben Fried suggest you better your IT department?  Make sure IT knows more about technology than the average employee.  This might sound like a no-brainer, but in an article from the Harvard Business Review, Ben Fried insists it’s still something many companies overlook.  In most cases the front line of IT are just the lowest end of tech support.  Fried suggests eliminating these go-betweens.  This not only saves time and money, but it gives you a smaller team of experts who enjoy solving the difficult problems. 

Also, don’t just put more emphasis on the first-touch team, but put your employees on the frontline. Fried credits this with much of Google’s success.  He has seen the changes a knowledgeable workforce can bring about, and he’s embraced it.  Tech-savvy employees make a strong organization.  It’s not a Google secret, but advice that Ben Fried is willing to share. 

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

Check Also

5 Survival Tactics for Enterprise CIOs in 2018

Enterprise technology has new competition in town with the emergence of startups that can generate …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time