Trust and lasting relationships are two of the most important elements a project manager must create when handling the sometimes tricky business of interacting with stakeholders. As Susanne Madsen explains in this article, without trust, you’ll never become a great project manager. But take heart: she includes six principles to help you build these trusting, lasting relationships with your stakeholders.
The principles are:
· Listen to others and seek first to understand before being understood
· Have empathy and think in win/win solutions
· Set a good example as a project manager
· Be honest and open about project progress and have the courage to ask for help
· Be proactive and take responsibility for your actions
· Maintain a positive mental attitude and don’t be afraid to show your funny side
Madsen’s principles put an emphasis on remembering the human side of business, and making sure that success is both considered in terms of the project and in terms of building the foundations of a lasting relationship with all stakeholders involved.