Agile and ITIL are not at odds with each other—at least not so much that you can’t use elements of both together in IT service delivery.
In this post, Ian Jones explains how the tenants of Agile and ITIL both call for strong leadership and a breaking down of silos within an
organization. Because of this, Agile and ITIL are able to assist each other through filling in the gaps that each have (Agile lacks the
ability to scale for very large projects, whereas ITIL has difficulty in responding to items that fall outside of its clearly defined processes
Agile helps promote intra-team work, as Jones explains, while ITIL promotes collaboration across multiple teams. This mix can make
for a winning formula when it comes to project success.