ITMPI FLAT 002
Main Menu
Home / Project Management / Acceleration Quick Tip: Identify Your Problems to Succeed

Acceleration Quick Tip: Identify Your Problems to Succeed

How does the future of IT service management look? Every year, Forrester Research compiles a joint survey with itSMF-USA to understand the current state of ITSM and anticipate future changes. Courtney Bartlett reports that last year was a mixture of good and bad news. On the plus side, compensation for ITSM professionals is on the rise. Also, organizations were in agreement that ITIL had improved productivity and service quality.

However, 31% of survey takers didn’t know the reason behind the incidents that did occur. Plus, 25% didn’t know whether their incident mean time to resolution had increased or not.

In a new attempt to help IT pros better understand the problems they are still having, Forrester’s survey this year wants to know how the “don’t know” groups are faring. You can’t manage what you don’t measure, and Forrester is looking to highlight strategy and prevention instead of just solving problems that have already happened.  

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

Check Also

The Three ‘Ins’ That Are Putting Our Projects behind Schedule

It was the short week between Christmas and New Year’s Eve, and I had time …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time