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The Art of Active Listening

PMICommunication does not just mean talking—it means listening too. Jorge Valdés Garciatorres appreciates these two equally important aspects, and he writes for PMI about the utility of active listening in project management. He has developed a checklist of five items for being a good active listener. The first is to be completely attentive to what the person is saying. Second, make it apparent that you are listening with eye contact and body language. Next, encourage honest communication under any circumstances. Then avoid being judgmental and, once the speaker is done talking, rephrase what you believe he or she is saying to clear up any uncertainties. Finally, give appropriate feedback, taking pauses in conversation when necessary to shelf any emotions that might swell up along the way.

About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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