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Learn About Your New Role: CIO as Chief Process Officer

confidentProcess assessment and modeling underpins organizational ability, according to this article by Pearl Zhu. Zhu explains how to develop a structured process model, beginning with understanding what the current process maturity is, developing an assessment model, and developing a framework which both informs and guides the people involved.

The CIO can support this entire effort, and should—they are in a particularly good position to both establish a regimented and matured set of processes while also acting as a liaison between IT and business.  This isn’t to say that the CIO should be the only one making decisions, however, as Zhu also indicates that collaborative decision making can help make smarter, more optimized decisions on processes.


About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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