Most of us know what ITIL is, but do you know where ITIL came from? How about how it was developed and why? In this post on IT Service Management & ITIL Application Support, Bob Anderson discusses the background of ITIL: its humble origins in the 1980s as a tool to help improve IT service management in the UK central government all the way to the amazing expansion and adoption experienced in the early 2000s.
As Anderson explains, ITIL expanded to become ITIL V3, which covers conception, development, transition, operations, and improvement of services. Essentially, ITIL became something to help with the lifecycle of managing services.
Learn more about ITIL (and about IT service management a a whole) by visiting Anderson's blog: