Completing lessons learned is part of project management that is often overlooked at the peril of the project manager and the organization. It’s surprising that gathering lessons learned is so very important and valuable—but seems to be the last thing on many project manager’s minds.
This post on PM Student discusses why it’s valuable to gather lessons learned and some processes you can follow to make sure that you’re not only getting the most valuable lessons, but also make the entire team understand the value of performing the tasks associated with the best practice.
One of the most important steps in the suggested process is to make sure the meeting doesn’t become an accusatory trial. Instead, focus on the organizational drawbacks and mistakes (the example given is not to make a lesson learned that someone can’t go on vacation, but that there isn’t the proper backup resources for each critical resource).