Most every organization believes it's doing communication right, but in reality very few are. According to a post on the PMI blog, about $75 million is at risk due to ineffective communication, and that spells out a very real problem for organization who believe everything is fine. The article goes on, explaining how about 60 percent of executives think they are being clear, while only 43 percent of project managers agree with them. But that doesn't mean that project managers are not responsible for their own miscommuncation:
On the flip side of that communications equation, there are the project managers who often get mired in project jargon. They just can't resist breaking out the Gantt chart. The result is a fundamental disconnect between project managers and stakeholders. Here, too, some smart organizations are implementing processes to foster crystal-clear and transparent communications.
Through a mix of consistent reviews, jargon-less conversation and consistent monitoring, organizations can begin to create an environment of clear communication – taking back some of the money and time that would be lost.