Agile and ITIL are not nearly as different as most people believe them to be. The root of the disconnect, blog author Paul Reeves explains, comes from a general misunderstanding of what ITIL actually is: a framework. Reeves takes both Agile and ITIL “experts” (in quotations, as found in the blog post) to task, listing the reasons that ITIL is able to cohabitate with Agile, and in fact simply allows for more consistency and responsibility to exist during rapid or continuous deployment.
The main point of Reeve’s article is simply that blaming a framework or process for failure is as good as blaming the weather for why you weren’t able to get a project done: you need to make ITIL work for you, not be beholden to it. Through intelligent application of what works and what doesn’t for your organization in ITIL, you can benefit from both Agile and ITIL practices.