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7 Golden Rules for Getting the Most From the Service Catalog

sevenIT Service Management should be conformed to ITIL best practices. After reading that statement your mind immediately migrates to a painfully large undertaking that will consume a large amount of resources. This is not a simple task, but there are seven rules that The ITSM Review suggest you keep in mind in this article:

  1. Don’t judge a catalogue by its cover
  2. Bang heads together
  3. Ask people what they want FIRST – then look at how you can deliver it
  4. Resist the temptation of low-hanging fruit – it may leave a sour taste
  5. Build upwards from solid foundations
  6. Use the service catalogue to deliver tangible value to business stakeholders
  7. One size does not fit all

About Ryan Malinoski

Ryan Malinoski was a staff writer and technical assistant for CAI's Accelerating IT Success. He joined the team in 2013.

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