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Service Transition in ITIL

now servingTransition is a word that makes most in the IT department cringe. When things are operating smoothly the company is at peace, but during downtimes you know to prepare for war.

“The purpose, and therefore the scope of Service Transition is to assure that the new or modified services conform to business requirements, and that those services being removed from the service catalog are retired in a controlled manner.”

A few objectives of Transition:

  • Efficiently and effectively plan and manage service changes
  • Manage change risks

When planning out a transition keep in mind the best time to implement, the cost, what and who will be affected, and what other services are connected to the change. Thinks about the risks both good and bad, and have a contingency plan if those things occur.

Keeping these things and the other points mentioned in this article will help aid you in a smooth transition.


About Ryan Malinoski

Ryan Malinoski was a staff writer and technical assistant for CAI's Accelerating IT Success. He joined the team in 2013.

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