ITMPI FLAT 004
Main Menu
Home / IT Governance / Legacy Support / ITIL, Facilities Management, and the Universe: It Just Makes Sense!

ITIL, Facilities Management, and the Universe: It Just Makes Sense!

CERNCERN is the playground where physicists are actively working to uncover all the secrets of the universe, and would you believe that the place runs on ITIL? Cliff Saran has the scoop on it for ComputerWeekly. Service manager Reinoud Martins does not just employ IT service management (ITSM) for IT at CERN; he has also introduced it into all aspects of facilities management. Service management best practices have been applied to waste, fire brigade, transport, and green space management among others. By using the SaaS ServiceNow to implement a help desk portal, CERN now has single point contact for a service catalogue ranging 300 items. Not everyone involved is quite up to speed with the unified process yet, as defining service owner roles is challenging and people will require coaching and training. Nonetheless, CERN is now operating under ITIL v3 best practices to seemingly great effect. ITIL has plenty of detractors, but if it works for quantum physicists, it can probably work for you too if the situation is right.


About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

Check Also

COBOL Is Still Around Because Nothing Better Has Replaced It

When COBOL was made in 1959, no one could have dreamed that it would outlive …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time