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CIO Brings Culture Change at Yale With ITIL Training

This facilitating cultural change is not an easy task, especially on a college campus where most management initiated changes are met with closed arms and turned backs. Leonard Peters CIO at Yale University did just that and he did it in six months. When Peters was hired, there was “no operating model” for the IT department that employs 800; this quickly changed with an implementation of ITIL. SearchCIO interviewed him in this article, below are a few excerpts.

Number of years in IT: 33

Educational background: Master of Science degree in technology management from Columbia University.

What's the best advice you've ever received? Trust your instincts.

Describe the best technology decision you ever made: To move from Oracle EBS to Workday's cloud-based ERP.

What's the biggest challenge you face in IT today? Accelerated pace coupled with organizational change management, consumerization and disintermediation.

What are “rookie mistakes” that you see in up-and-coming IT leaders? An unbalanced approach: IT leaders must be able to operate across the spectrum of people, process, financials and technology. This all needs to wrap around a strong focus on your customers' needs, both expressed and unexpressed.

About Ryan Malinoski

Ryan Malinoski was a staff writer and technical assistant for CAI's Accelerating IT Success. He joined the team in 2013.

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