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Top Ten Tips for ITIL Change Management

Clarity in All Areas of Change Management are Key

Roy Morrison gives these 10 tips for change management, each with an emphasis on clarity: clarity in definition, responsibility, and actions to be taken. Morrison explains that the standardization inherent in ITIL, when paired with understanding and clarity, can result in a successful change management system. As a part of this emphasis on clear definitions, Morrison lists what critical success factors should be recorded to assure that progress is being made in any change management system.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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