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Preparing for Difficult Conversations

Self-sabotage is the fastest way to doom any attempt at having a fair conversation on a hard topic. A PDF from Ridge Training breaks down conversation preparation into three tasks—managing self-talk, speaking objectively about behavior and consequences, and listening more than you speak. Self-talk is when you convince yourself, often wrongly, that you already know what the fallout of the conversation will be, poisoning your rationality. Be honest with yourself about how a situation really is, and never presume to know exactly how the other person feels. The drive to get to the truth of a matter is the only way to have a successful difficult conversation.


About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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