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Knowledge Management Best Practices

This PDF from Primus Knowledge Solutions gives a great look into knowledge management best practices – namely how to utilize knowledge as a corporate asset. Focusing on call centers, help desks and other support environments, this pdf gives a good argument for better knowledge management, and best practices to harness the effort.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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