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Difficult Conversations: 9 Common Mistakes

It is all too easy to fall off track when it comes to have a difficult talk with an associate. Sarah Green relates nine common mistakes for the Harvard Business Review:

  1. We fall into a combat mentality.
  2. We try to oversimplify the problem.
  3. We don’t bring enough respect to the conversation.
  4. We lash out—or shut down.
  5. We react to thwarting ploys.
  6. We get “hooked.”
  7. We rehearse.
  8. We make assumptions about our counterpart’s intentions.
  9. We lose sight of the goal.

Above all else, it is important to remember there are no winners and losers in a conversation, so do not approach a difficult talk as if you are gearing up for war.

About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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