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Dealing with Difficult Conversations

Although we seldom realize it, there are few times when the fight or flight response triggers in our brains as often as when we know it is time to have a difficult conversation with someone. Denise Federer of the Federer Performance Management Group encourages you not to flee but rather to investigate in yourself the thoughts and emotions that have led you to feel the way you do. When you fully understand the feelings that fuel a difficult talk, you will be better prepared to attempt to reach an outcome that is satisfactory to both you and the other person.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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