To be a successful CIO, you must think like the customers you hope to attract. This is the focus of an article by Chris Kanaracus of Computer World. Kanaracus notes that CIOs need to rethink their roles while still remaining business-savvy at the same time. Furthermore, Kanaracus suggest that CIOs should think of themselves as “middlemen between users and the services they want or even create.”
Kanaracus recommends that CIOs try to build a staff full of leaders who can help the CIO be more than just a manager. This leaves CIOs with more time to get into the mindset of a customer. When you think this way, you will have a much clearer view of what is desirable and what is not. While innovation and creative thinking are indeed important, making your customers happy enough to return time and time again is vital to the success of your organization.