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Top 10 people critical success factors for IT

People are the backbone of any effort in IT service management, and this post from Stephen Mann's blog provides ten of the  success factors you must get right in order to get the most from (and provide the most to) everyone involved in your IT service management. Some of the tips include getting to know your customer's processes and needs before making a proposal, and help all of IT understand what the business value is for the work they are doing (and how that work contributes towards it). By fostering and supporting the people — whether they are stakeholders, team members, or executive management — you increase the success of your service management.








About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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