ITIL works: it's a simple truth that those who implement it within their organizations know. William Golden is quick to recognize this fact in his article from CIO.com, but goes further. He explains why it's valuable, how it should be implemented (in a way that makes sense for your company), and give an example of how Capital One determined it's ROI on the use of ITIL.
Comment ID: 17
Comment Date: 2012-01-26 17:15:26
Comment Author: The Practical Value of the IT Infrastructure Library (ITIL) : AITS.org | ITIL Foundation Training
Author Url: http://www.itil-foundation.net/training-courses/the-practical-value-of-the-it-infrastructure-library-itil-aits-org-2/
Author IP: 22.214.171.124
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