ITMPI FLAT 002
Main Menu
Home / IT Governance / The Practical Value of the IT Infrastructure Library (ITIL)

The Practical Value of the IT Infrastructure Library (ITIL)

ITIL works: it's a simple truth that those who implement it within their organizations know. William Golden is quick to recognize this fact in his article from CIO.com, but goes further. He explains why it's valuable, how it should be implemented (in a way that makes sense for your company), and give an example of how Capital One determined it's ROI on the use of ITIL.


Comment 1
Comment ID: 17
Comment Date: 2012-01-26 17:15:26
Comment Author: The Practical Value of the IT Infrastructure Library (ITIL) : AITS.org | ITIL Foundation Training
Author Email:
Author Url: http://www.itil-foundation.net/training-courses/the-practical-value-of-the-it-infrastructure-library-itil-aits-org-2/
Author IP: 66.147.242.161
Comment Text:
[…] give an example of how Capital One determined it’s ROI on the use of ITIL. Category: …aits.org/…/the-practical-value-of-the-it-infrastructure-library-iti… This entry was posted in ITIL Foundation and tagged certification, courses, exam, itil […]

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

Check Also

How Internal IT Support Lags behind External Customer Support

It’s no secret that most companies don’t have IT support that’s at the same level …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time