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The 4 steps to an ITIL Major Incident you need to know NOW.

This quick but insightful post from ITIL Service Management provides those who are new to ITIL a handy reference for the steps of a major incident in the ITIL world. Written with instant application in mind, this post gives just the facts you need to properly address and resolve incidents.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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