Software maintenance can be seen as a service: that's the argument put forth by Frank Niessink and Hans Van Vliet. This paper investigates the relationship between software development and software maintenance, and how customers assess the quality of software products and services based on the relationship between the two. In particular, the quality of delivery and the quality of the technical delivery.
Comment ID: 24
Comment Date: 2012-01-10 07:16:32
Comment Author: GUNTHER GORTZ
Author Email: email@example.com
Author IP: 184.108.40.206
Hi Frank and Hans; Regarding this paper, I found only in page 7 reference for ITIL for Incident and Problem Management and nothing about Change/Release. When we make reference of maintenance and software development we need to reference this. Thanks for explanations.