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Service Integration: What it is, Why you want it

one man bandSo, what is Service Integration? This is a question that this post's author, James Finister, gets asked quite often. Finister cites this definition as the most accurate description: “The management by a supplier filling some or all roles of the traditional retained service management organisation of e2e service levels delivered by multiple suppliers”. Recognizing the next natural question (why should I care about it), Finister explains how Service Integration   can help a company manage and optimize vendor relations in order to save money and meet overall service goals. Finister finishes off with 10 top tips for Service Integration management and use.

About Anne Grybowski

Anne is a former staff writer for CAI’s Accelerating IT Success, with a degree in Media Studies from Penn State University.

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