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Measuring Service Management Maturity

Measuring the level of maturity in your service management process is a key to improving service and reducing costs, but how do you measure the overall maturity if the processes conducted in your service management are at different levels? This blog post from ITSM Professor explores the answer to that very question, deciding that ITIL provides good insight on how to measure multiple processes (and thereby achieve an accurate overall maturity level).

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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