Main Menu
Home / IT Governance / Legacy Support / Measuring Service Management Maturity

Measuring Service Management Maturity

Measuring the level of maturity in your service management process is a key to improving service and reducing costs, but how do you measure the overall maturity if the processes conducted in your service management are at different levels? This blog post from ITSM Professor explores the answer to that very question, deciding that ITIL provides good insight on how to measure multiple processes (and thereby achieve an accurate overall maturity level).

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

Check Also

COBOL Is Still Around Because Nothing Better Has Replaced It

When COBOL was made in 1959, no one could have dreamed that it would outlive …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time