Cloud computing will have an increasingly profound impact on IT — which is saying something considering how volatile IT generally is. This article from the ITSM review takes a look at the potential upcoming changes to IT: decentralized workforce, migration of service operations outside the business, Service strategy and design becoming a core competence of IT, and the vital nature of service transition, for instance. The article's Author, Kylie Fowler, also explains how we can “survive” the coming changes by developing soft skills like communication, understanding the overall business, and finding a niche.
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Jobs require knowledge workers nowadays. However, it is hard to maximize employee productivity when your …