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Martin Kuppinger: ITIL is Good, but IT Service Management is Better

Martin Kuppinger argues in this post that while ITIL is the key for bridging the gap between IT users and IT production, cloud computing’s breach into the mainstream leaves a gap that ITIL simply can’t fill. Kuppinger cites that the solution can be found in a multi layered approach, combining ITIL with IT Service Management processes to help move forward with the new world of cloud computing.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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