ITMPI FLAT 005
Main Menu
Home / IT Governance / Martin Kuppinger: ITIL is Good, but IT Service Management is Better

Martin Kuppinger: ITIL is Good, but IT Service Management is Better

Martin Kuppinger argues in this post that while ITIL is the key for bridging the gap between IT users and IT production, cloud computing’s breach into the mainstream leaves a gap that ITIL simply can’t fill. Kuppinger cites that the solution can be found in a multi layered approach, combining ITIL with IT Service Management processes to help move forward with the new world of cloud computing.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

Check Also

How Internal IT Support Lags behind External Customer Support

It’s no secret that most companies don’t have IT support that’s at the same level …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time