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Managing Knowledge in Collaborative Software Maintenance Environment

Knowledge Management is strategically important to business: any organization able to capture, maintain, and distribute information rapidly and accurately to its resources is light years ahead of organizations that struggle to do so. This becomes more apparent in the software maintenance environment, where knowledge management is quite literally a sink-or-swim skill.  This .pdf from Mohd Zali Mohd Nor, Rusli Abdullah, Masrah Azrifah Azmi Murad and Mohd Hasan Selamat explains in detail how knowledge management occurs in a software maintenance environment and the cycles that occur within it.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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