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ITIL Problem Management = Repeatable Solutions

The Steps to Using ITIL's Problem Management Successfully

This blog post from Anticlue gives a detailed, step-by-step guide for ITIL problem management. Noting that ITIL problem management isn't intended to address every single problem encountered, the article goes on to cite what IT problems are appropriately addressed, how to achieve a successful resolution, and how to properly document the problems to avoid future time and cost loss.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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