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ITIL in the REAL WORLD – the Lifecycle

ITIL ringsThis blog post hosted on Service Now puts ITIL into the real world: the life of the airport ticket line and the revolution of a ticket kiosk. Using this example to carry the ITIL service application, the post simply explains the various steps that otherwise can seem impractical or ambiguous. The final suggestion presented in the post challenges readers to think of how the application of ITIL can be applied to other everyday processes (like online banking or hotel booking).    

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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