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ITIL for App Support Presentation- Step 1

In a continuation of the series ITIL for App Support, this video describes the manner to recognize the value that IT can provide to an organization: managing critical applications that keep the business afloat, how IT is highly visible to customers, and how IT can minimize disruptions in service, among other values. The video then goes on to explain why application support is often overlooked in organizations.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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