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ITIL 101: Capacity management sub-processes

Let's not mince words: ITIL can be rather confusing. This post from TechRepublic attempts to explain the sub-processes of Capacity Management.   These sub-processes include Component Capacity Management (the individual component level), Service Capacity Management (service level), and Business Capacity Management (an overall business perspective). The article goes on to explain how capacity management interfaces with demand management – as Demand Management provides the information needed for Capacity Management to take effect.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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