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IT Best Practices With ITIL

In this article by Bruce Boardman, the keys to ITIL (including methodology, best practices, core groups and setup) are discussed at a high level. Giving enough information to understand the principles, Boardman provides great insight into a sometimes overwhelming process.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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