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How VP of IT Operations can drive business relevance and alignment

Myles Suer uses his undergraduate degree in anthropology to explain the culture of the “VP of IT Operation”, which, as Suer explains it, is the manager of the largest tribe in IT. While they are often viewed as a step-CIO, the truth is the VP of IT Operations can have a dramatic impact on the “tribe”, and are being asked more and more to reduce costs and prove it. Suer lists 7 ways to identify if a person in this position is doing their job, including the percentage of SLAs met, percentage of unauthorized implemented changes,   and mean time to repair.  The measures of success can go a long way to keep the VP of IT Operations in a good light with their “tribe” and executive management.




About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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