Robert Biles had a problem: as the applications systems manager for the City of Miami Beach, he had to cut as much cost as possible resulting from the economic downturn. His staff was already overworked, and the city wanted him to cut more. However, by using PPM's value to show how his resources were allocated and ease of financial reporting, he managed to prevent staff cuts. The article from CIO documents the process and method Biles used to save his staff and keep his business secure even during the worst times.
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Everyone falls under one of two categories when it comes to their approach to conflict: …