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Critical Focus: Using ITIL for Better Service Management Alignment

dataBob Anderson knows a thing or two about service management alignment. Utilizing his decades of experience, this article from his blog provides a quick guide for seeing the relationship between business and IT objectives. As Bob writes: “The IT organization must continually seek to understand and align its activities with business needs.  In this way IT will continue to add value to the business by staying in synch with business needs.”

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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