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Are you Wasting Your IT Application Support Budget?

spanosApplication support budgets are notorious for being over scrutinized and under-developed. Nick Spanos cites 6 typical challenges for a support team when it comes to balancing corrective action and maintenance with budget constraints, and ways to reduce wasted time and money. In particular, Spanos suggests enforcement: log and prioritize requests, define rules, document knowledge, and develop metrics.


About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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