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A Practical Guide to Implementing ITIL Application Support — Step 3 Practical Guide

This fourth and final video from the series “A Practical Guide to Implementing ITIL Application Support” continues the discussion of the benefits and challenges in implementing ITIL. From the video's description: “This video demonstrates how to practically apply ITIL processes and CAI's Tracer ITSM Tool within application support. The value is aligning Application Support to business needs and demonstrate measurable value of IT service delivery to the business.“

 

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About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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