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5 Steps to Successful ITIL Adoption

block buildingDespite the meteoric rise of ITIL adoption within IT organizations worldwide, the dangers and risks of adoption are still prevalent. CIOs often begin ITIL adoption without fully understanding the implications of their decision: the cost, time, and culture shock that will inevitably occur within the IT organization. This post found on CIO.com paraphrases the findings from Forrester, distilling them into five tips and suggestions to help with successful ITIL Adoption. Among the tips is the revealing suggestion to recognize (and to recognize honestly) where your existing ITSM processes are, and possessing a willingness to improve that level gradually.

About Anne Grybowski

Anne is a former staff writer for CAI’s Accelerating IT Success, with a degree in Media Studies from Penn State University.

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