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Winning Tough Conversations at Work

Uncomfortable conversations are simply a matter of course when you’re the boss. There is no way to escape disciplining, firing, or correcting employees if you want to have a functioning and healthy business. This article by Carmine Gallo gives a four step process to help deal with tough conversations, and the first step listed is to “preface the conversation with commitment to the relationship.” This is useful for when someone has a particular behavior that you’d like to address, as it helps them understand that you see it as a behavior to be fixed and not they themselves. The next step is to make sure you recognize what the employee has done well – this helps them build some strength against the criticism you’ll be bringing up and also reminds you both that there have been good times as well.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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