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What’s the Return on Investment for ITIL?

ITIL is something that many organizations want, but aren't sure how it will directly benefit them or how to begin implementation. In this article by Hank Marquis, the benefits and the “how to” of ITIL are provided as well as common problems with implementation. Marquis explains how ITIL can benefit any IT organization while also being realistic about the effort it often takes to put it in place.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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