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What Service Metrics Make Your Performance Shine?

Service Metrics

It's relatively easy (though it requires dedication and intelligence) to get enormous amounts of data during your service delivery  ““ but what data is best to show how well your organization is performing? Bob Anderson's post utilizes an interview with Manfred Bundschuh to illustrate the dizzying array of metrics available and how to utilize them properly.

 

 


About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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